PAYMENT POLICIES

• Effective 5/23/23: We impose a surcharge of 3% on the transaction amount on all credit card products, which is not greater than our cost of acceptance. We do not surcharge on debit cards,  however, there is a 3% convenience fee charged on debit cards when taken over the phone. We are passing on the service fees imposed on us from card companies, but these fees can be avoided by planning to use an alternate payment type ahead of time.

DELIVERY POLICIES & GUIDELINES

• Drivers accept cash and checks upon delivery. If paying by credit card, you will be charged when scheduling the delivery.

• We want our deliveries to go quickly and smoothly, and will take normal and reasonable precautions when delivering products to your site. We don't spread product, just dump. This allows us to stay on schedule and keep costs low.

• Our professional drivers may choose not to deliver if the area is unsuitable or unsafe. Should this occur, PLEASE NOTE that we will refund the cost of product, but you will still be held responsible for the delivery fee!

• Please note that if a garbage truck does not drive to your house, then chances are that we won't either.  We don't mind SHORT gravel driveways, but dirt road deliveries will either be denied or cost more due to the extra time they take. 

• For clarity: All loads deemed undeliverable will still incur full delivery price, but we will refund the material cost. In order to avoid this scenario, when selecting a delivery site:

  • Be aware of overhead obstacles that could interfere with raising a dump box, such as powerlines, eaves, branches, etc.

  • Placement of product will be on a driveway or reasonably hard, level surface.

  • Our trucks are heavy! We don't drive over curbs or lawns, on sidewalks, or over cement that is less than a year old. The middle of a driveway is the preferred place to dump.

  • We prefer that someone be present during delivery, but if that is not possible, we ask that you clearly mark the area with paint, a tarp, or a cone.

• We ALWAYS call before we leave the yard with your product to confirm you are home and aim to be on time. If you don't answer, we move on to the next delivery and will reschedule you at our earliest convenience. We expect you to be ready for us and the area to be free of obstacles. WE CHARGE WAIT TIME by the quarter hour at $125 per hour.

PICK-UP POLICIES & GUIDELINES

• You must remain in your vehicle at all times, including kids and furry friends. We have a designated area away from equipment for tarping and securing loads.

• We will not be held responsible for damage that may result in loading your vehicle. Rocks can chip paint or bounce and break windows. If this is a concern for you, please refer to our very reasonable delivery options!

• You are responsible for knowing your vehicle limits! Your load is your responsibility. Familiarize yourself with state regulations for securing your load. We also recommend that you bring whatever straps and tarps necessary to secure your load.

PRODUCTS & PRICING

• Due to the fluctuations in fuel costs and the cost of product from our suppliers, prices are subject to change at any time. Thank you for understanding.

• Please note that these are all natural products, sourced for quality. Each shipment may vary in color, shape, size and texture. It is highly recommended that if you are doing a large job that you buy all the material at once to ensure consistency. Because images on line may vary in color based on screen settings, we encourage you to come see products in person before ordering.

• We only sell our bulk products in half yard increments (this is the smallest loader bucket we have, and how our till is programmed). For liability reasons, we can't have customers in our yard filling their own buckets around heavy equipment. We also won't ask our employees to shovel or hoist buckets of rocks into your vehicle due to liability concerns.

  If we are able and offer to load buckets for you using our equipment, please be prepared to pay for that convenience by paying for a 1/2 yard. (Please call ahead.)

  We hope to bag our own products in the future for customers who just need a small amount of product, but until then, please understand that these policies are to keep everyone safe and on-schedule.